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AI Can't Do Service

Andrea Savard
July 30, 2024
5 min read

Let's chat about something that's been on my mind:

The role of AI in the fitness industry.

Don’t get me wrong—AI is incredible for many tasks. It can write you a fitness program or a workout with a simple ask, it can analyze data at lightning speed, write your Instagram posts, and even write you a meal plan. I myself often use ChatGPT to write our blog posts (sometimes!) and our marketing emails, especially when I'm short on time or creativity of where to start. But when it comes to coaching, especially in a dynamic and personalized environment like a CrossFit gym, AI just doesn’t cut it.

We are in the service business. AI can't do service!

First off, let's talk about the HUMAN TOUCH. Our FirePower coaches do more than just guide you through exercises. They provide engagement, motivation, correct your form, and adapt workouts to your individual needs and goals. AI might be able to provide you with a pre-programmed routine, but it can't read your body language or sense when you're struggling. A human coach can see when you're frustrated, about to give up and give you that extra push or suggest a modification to prevent injury.

Next, consider the COMMUNITY aspect. CrossFit gyms like ours thrive on a sense of camaraderie and support. Coaches foster this environment by encouraging members, celebrating achievements, and building relationships. An AI might remember your birthday, but it won't cheer you on as you hit a new PR or understand the importance of that milestone in your fitness journey.

Lastly, there's the element of EMPATHY and INTUITION. A great coach knows when to push and when to pull back. We can read the room, sense the collective energy, and adjust the session accordingly. We can make you laugh, give you a sweaty hug, and crank the tunes 'just' when you need it! AI operates on data and algorithms, which lack the emotional intelligence needed to truly connect with and support our athletes.

AI can't give you a giant smile when you walk in the door or a sweaty hug at the end of your wod.

So, while AI is a fantastic tool for many aspects of our lives, when it comes to real service, there's no replacement for a real human coach. And that's what we do.

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